Writing out our return policy was not easy. We wanted to ensure that it was fair to our business, our customers, and the environment. Ultimately mother natural was the winner. A byproduct of this decision is that the customer would also win. To us, this is a win all around.
We decided that returns are counter to our emphasis on sustainability. Every return made has a carbon footprint. So, instead of returning your Curling Headband, you can gift it to a friend or recycle it 🤗
We are a small women-owned business, and we are trying our hardest. It would be extremely beneficial to understand what went wrong and where we could have improved.
If the problem is that it's just not working for you or you are not getting the results you expected, we strongly believe we can help. Emily Kenison, the inventor, loves talking to her customers and the community. Please find some time for a free 1:1 consultation with her. https://www.robecurls.com/curlfriend/consultation.
All returns must be processed within 30 days of receiving the order. All you have to do is send us an email at firstname.lastname@example.org with what went wrong, your order number, and we will process the return as soon as we get it. Please note, your original shipping charges are not refunded. Gift cards are final sale.
Don't worry—RobeCurls packages don't include return slips. Just reach out to email@example.com, and we'll help you place your return or exchange.
Credit card refunds usually take 5-10 business days to appear on your statement.
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org, and we'll be sure to get you the RobeCurls you ordered!